Business AnalysisApplication Management4 min read

Reduced Operational Friction and Freed Their Team to Focus on Growth

12 processes

Core business processes mapped and optimised

8+ hrs/week

Recovered per operations team member

3 dashboards

Replaced 9 manual spreadsheets

Full handover

Documentation transferred to internal team

THE CHALLENGE

What Sip-Well was facing

Sip-Well’s operations team was spending too much time on manual processes and spreadsheet-based reporting. Critical workflows were undocumented, making the business vulnerable to key-person dependency. They needed clarity on where friction was hiding and a roadmap to fix it.

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Critical business processes were undocumented

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Operations team losing hours weekly to manual workarounds

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9 separate spreadsheets used for reporting with no single source of truth

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Key-person dependency risk across operational workflows

THE APPROACH

How we delivered

Process Discovery

Conducted structured interviews and observation sessions to map all 12 core business processes end-to-end.

Friction Analysis

Identified bottlenecks, redundancies, and manual workarounds costing the team over 8 hours per week.

Dashboard Consolidation

Replaced 9 manual spreadsheets with 3 consolidated reporting dashboards providing real-time visibility.

Documentation & Handover

Produced complete process documentation and trained the internal team to maintain and evolve the improvements.

THE RESULT

What we delivered