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INSIGHTS
Insights
Practical thinking on operations, systems, and growth.
Variable Compensation Beyond Sales and Management
Nobody questions that sales and management are paid on performance. The rest of the company gets a fixed salary and a yearly review. Here are three places where that changed, in customer service, on a delivery route and on a packaging line, why points beat euros, and where these schemes go wrong.
Read more →Tactical Delivery Planning: Why Balanced Routes Cost You Kilometres
Most long-term planning tools for periodic delivery still balance the week first and count the kilometres afterwards. Here is how we draw a service area instead, why a highway with three exits explains the difference, and what it did to fuel bills.
Read more →From Chaos to Clarity: Making Operations Visible
Operational chaos is rarely bad management. It is usually a company that outgrew the way it remembers how its own work is done — and clarity is more specific than a folder of diagrams.
Read more →Go-Live Is Not the Goal
Go-live is the most heavily defended date in an ERP project and the least meaningful one. Governance treats it as an ending — which is why the outcome the system was bought to produce never gets measured.
Read more →Why Post-Go-Live Support Fails — and How to Tell If Yours Is Failing
Post-go-live support rarely fails for technical reasons. It fails because support was scoped as a phase, the knowledge left with the implementation partner, and nothing turns a recurring incident into a fixed process.
Read more →The Hidden Costs of Failing Post-Go-Live Support
Post-go-live support costs what it costs whether you budgeted for it or not. Seven places the money actually goes when support is under-resourced — and what a properly funded arrangement looks like instead.
Read more →What Happens After Go-Live
Go-live is the day your new system becomes the system of record — not the day the project ends. What the weeks after it actually consist of, who owns each part, and when hypercare should stop.
Read more →How to Run a 12-Week ERP Implementation
Most ERP projects take 6–18 months. We’ve delivered them in 12 weeks — three times. Here’s how.
Read more →The M&A Integration Checklist
Most M&A integrations fail in the first 90 days. This checklist covers everything from pre-close to execution.
Read more →Staff Augmentation vs. Permanent Hire
A permanent hire in Belgium costs €4,500–€7,500/month all-in. When does staff augmentation make more sense?
Read more →Process Mapping 101: A Practical Guide
Every business has processes. Most have never mapped them. Here’s how to start — and why it matters.
Read more →The ERP Application Management Guide
Most businesses treat their ERP as set-and-forget. That’s a costly mistake. Here’s what active management looks like.
Read more →Want to discuss any of these topics?
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Currently accepting new engagements for Q2 2026.