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SUPPORT THAT STARTS WHERE THE PROJECT ENDS
Post-Go-Live Support
Go-live is not the finish line. When your implementation partner rolls off, we stay with your team — owning the live system, resolving problems at process level, and keeping the knowledge inside your organisation. Based in Belgium, working across the Benelux.
THE CHALLENGE
What happens after your implementation partner leaves?
The go-live goes well, the project team disbands, and the undocumented context leaves with it. Tickets get closed without anything being fixed, temporary workarounds harden into permanent process, and month-end close takes a little longer every cycle.
Context Walks Out the Door
The implementation partner rolls off and takes the undocumented decisions, configuration reasoning, and known quirks with them.
Tickets Closed, Nothing Fixed
A generic helpdesk can reset a password but cannot read a workflow, so the same incident comes back every cycle.
Nobody Owns the Process
Each team fixes its own step. Workarounds harden into shadow processes and no one owns the end-to-end business process.
WHAT’S INCLUDED
Service scope
Incident Triage & Root-Cause Analysis
Every incident is triaged, traced back to the process or configuration that caused it, and logged so recurring patterns become visible.
Process-Level Fixes
We correct the end-to-end workflow rather than repeating the workaround, so the same issue does not return next month.
Hypercare with a Defined Exit
Intensive cover straight after go-live, with written handover criteria that state when hypercare ends and steady-state support begins.
Living Runbooks & Documentation
Configuration decisions, integrations, and month-end procedures written down and kept current as the system changes.
Prioritised Improvement Backlog
Improvements are captured, ranked by business impact, and reviewed with your team — not left to accumulate in a ticket queue.
DELIVERABLES
What you’ll receive
Incident log with root-cause findings per issue
Monthly support report covering recurring themes
Hypercare exit checklist with handover criteria
Living runbooks for month-end and recurring procedures
Prioritised improvement backlog with named owners
PROVEN RESULTS
See it in action
Data Caps × Culligan Belgium
A HubSpot–ERP Integration That Set a New Benchmark
Real-time
Data sync
Zero
Dev dependency
Flexible
API architecture
Culligan Austria
Stepping In as Application Manager and Building a Self-Reliant Team
Full
Team redundancy
Trained
Self-reliant team
6 months
Interim coverage
“The transition to the new system was smooth and well-managed. Our team was fully operational with minimal disruption to daily business.”
Peggy Frans
Business Application Manager, Culligan Belgium
Book a Free Post-Go-Live Review
Free 30-minute call. No jargon, no pitch deck, just an honest conversation.
Currently accepting new engagements for Q2 2026.